2025 sets new benchmarks – Accessibility, user-centered apps, and enhanced real-time communication

Insurance companies in the DACH region are focusing on sustainability, customer loyalty, omnichannel communication, cyber security and social media.

Topics such as accessibility and frictionless online onboarding are gaining in importance for the banks.

The user-friendliness of websites is becoming increasingly important and is the most pronounced Finnoscore dimension for many institutions this year.

In retail banking, too customers increasingly expect better omnichannel experiences.

In the first post on the "ideal bank", we wrote about daily banking. In this part, we want to look at effective strategies for approaching new customers.