2025 sets new benchmarks – Accessibility, user-centered apps, and enhanced real-time communication

The user-friendliness of websites is becoming increasingly important and is the most pronounced Finnoscore dimension for many institutions this year.

Incremental improvements no longer cut it when it comes to remaining successful in the competition for digital customer interfaces.

In the first post on the "ideal bank", we wrote about daily banking. In this part, we want to look at effective strategies for approaching new customers.

What would an ideal bank look like? In our new series “The Ideal Bank” we analyse the winners of the 12 dimensions of the Finnoscore 2022.

Deep Dive Series Finnoscore DACH countries: #1 Online Banking

Traditional banks need to rethink their business models. This is the only way they can adapt to changing customer expectations and habits – especially when it comes to younger target groups.

Neobanks are and will continue to be on the rise. The Finnoscore shows more than ever that traditional banks have to focus their efforts even more on optimizing their online presence.

Ending the Sleeping Beauty sleep with a clear vision

Wie man als traditionelle Bank neue Kunden gewinnen kann

Why do neobanks grow so fast? And why do your customers like them so much?

The crisis is causing problems for the self-employed and SMEs. How are banks helping these customer segments?

Getting a consumer loan online as a private customer - that's possible. But how does it look for SMEs?