FinnoBlog

2025 sets new benchmarks – Accessibility, user-centered apps, and enhanced real-time communication

Insurance companies in the DACH region are focusing on sustainability, customer loyalty, omnichannel communication, cyber security and social media.

Topics such as accessibility and frictionless online onboarding are gaining in importance for the banks.

The user-friendliness of websites is becoming increasingly important and is the most pronounced Finnoscore dimension for many institutions this year.

Incremental improvements no longer cut it when it comes to remaining successful in the competition for digital customer interfaces.

In retail banking, too customers increasingly expect better omnichannel experiences.

In the first post on the "ideal bank", we wrote about daily banking. In this part, we want to look at effective strategies for approaching new customers.

What would an ideal bank look like? In our new series “The Ideal Bank” we analyse the winners of the 12 dimensions of the Finnoscore 2022.

We are looking for a full-time colleague for our development team located in Hungary. Workplace type: Full Remote. Employment type: Full-time employment

The Finnoscore 2022 shows that banks can’t afford to rest on their laurels.

Deep Dive Series Finnoscore DACH: #2 Attractiveness for potential customers

The Finnoscore reveals what this newcomer can do and how it stacks up against the competition.

Characteristics of successful customer retention programmes

Deep Dive Series Finnoscore DACH countries: #1 Online Banking

Traditional banks need to rethink their business models. This is the only way they can adapt to changing customer expectations and habits – especially when it comes to younger target groups.

Neobanks are and will continue to be on the rise. The Finnoscore shows more than ever that traditional banks have to focus their efforts even more on optimizing their online presence.

Ending the Sleeping Beauty sleep with a clear vision

Time to put your money where your mouth is and improve the product

Wie man als traditionelle Bank neue Kunden gewinnen kann

Why do neobanks grow so fast? And why do your customers like them so much?

In part three of our blog series, we show you how you can implement new ideas and business models both quickly and cost-effectively.

These days, banks have at least one app. But just what is it that makes a good banking app?

We plan new business models and put them into practice. Captain Jake is back to help us out here: Successful products solve real problems.

We plan new business models and put them into practice. Captain Jake shows us a key problem that comes up here: For successful projects, we need strategic goals.

Project leadership and project management isbased on mutual trust and shared responsibility. We developed everything together alongside our clients and users. That’s how we got the best results.

The crisis is causing problems for the self-employed and SMEs. How are banks helping these customer segments?

Getting a consumer loan online as a private customer - that's possible. But how does it look for SMEs?

How banks are responding to the new challenges

Social media is also becoming increasingly important for banks

The FinnoScore is Europe’s leading assessment of the digital capabilities of banks from the perspective of customers.