Insurance companies in the DACH region are focusing on sustainability, customer loyalty, omnichannel communication, cyber security and social media.

Topics such as accessibility and frictionless online onboarding are gaining in importance for the banks.

The user-friendliness of websites is becoming increasingly important and is the most pronounced Finnoscore dimension for many institutions this year.

Incremental improvements no longer cut it when it comes to remaining successful in the competition for digital customer interfaces.

In retail banking, too customers increasingly expect better omnichannel experiences.

Deep Dive Series Finnoscore DACH: #2 Attractiveness for potential customers

The Finnoscore reveals what this newcomer can do and how it stacks up against the competition.

Deep Dive Series Finnoscore DACH countries: #1 Online Banking

Neobanks are and will continue to be on the rise. The Finnoscore shows more than ever that traditional banks have to focus their efforts even more on optimizing their online presence.

We plan new business models and put them into practice. Captain Jake is back to help us out here: Successful products solve real problems.

We plan new business models and put them into practice. Captain Jake shows us a key problem that comes up here: For successful projects, we need strategic goals.

The crisis is causing problems for the self-employed and SMEs. How are banks helping these customer segments?

Getting a consumer loan online as a private customer - that's possible. But how does it look for SMEs?

How banks are responding to the new challenges

Social media is also becoming increasingly important for banks

The FinnoScore is Europe’s leading assessment of the digital capabilities of banks from the perspective of customers.