Overcoming the Corona Crisis with Finnoconsult: Keep Up To Date with the FinnoScore

How banks are responding to the new challenges


Remote working, face masks – are you wondering what it is we can offer you during this Corona crisis? Your performance on the web is particularly important in times when output is restricted. Today we will show you how banks are reacting to the new challenges. Gain an insight.

1. N26

People can escape news about the Coronavirus when visiting the website. On social media platforms, N26 posts “Stay at home” messages aimed at private customers and advises them to make contactless payments. They’ve put up information about a Coronavirus aid package for freelancers and the self-employed. As well as this, there are posts on current topics such as increased limits for Mastercard Contactless or price discounts. There are tips on how to relax during everyday life. Comments that have negative feedback receive a personal answer with possible solutions.


In addition to the usual information about open branches and online banking, customers can find several other initiatives here: At customers can win €750 for sharing a video with their pet. BAWAG PSK also supports an appeal by the Ministry of Agriculture for harvest assistance at A nice surprise and a clear example of best practice!

3. Deutsche Bank

In addition to basic information, Deutsche Bank brings added value to everyday life: There’s tips for cleaning your smartphone or 5 facts for investors in the uncertain times of the Coronavirus. As a special offer, Deutsche Bank offers 30 days of free access to the Berliner Philharmoniker streaming platform. They have a successful presence overall. Thumbs up!


In addition to practical offers such as an ATM search app, there are tips on how to get your money back if you have to cancel a trip. ING Bank also supports the German government’s Hackathon #WirvsVirus initiative, which is searching for online solutions to the Coronavirus pandemic.

Here’s a summary of our tips:


1. Share information:

Basic information on branch locations and accessibility, the deferral of credit instalments or other current issues will keep customers satisfied.

2. Think of the big picture:

Your customer wants to read about something different other than the Coronavirus. Keep a broad perspective and share some general tips.

3. Have empathy:

Take your customers’ problems seriously. React with personal responses and suggest solutions.

4. Show that you are engaged:

Include social and economic initiatives in your posts.

If you want to read more examples of best practices in the banking sector, click here: What the FinnoScore tells us:.

Here at Finnoconsult, we help you to become better. With a wealth of ideas and experience in the banking sector, we offer you solutions tailored to your needs. Want to know more? Get in touch via the Contact us and find out how we can optimise your performance.

Photo of Iulia Bantoiu
Iulia Bantoiu
Iulia Bantoiu is a Senior Innovation Consultant at Finnoconsult. With more than 13 years of experience in the banking sector, she supports our customers in agile projects as a product owner.

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