2025 sets new benchmarks – Accessibility, user-centered apps, and enhanced real-time communication

Topics such as accessibility and frictionless online onboarding are gaining in importance for the banks.

The user-friendliness of websites is becoming increasingly important and is the most pronounced Finnoscore dimension for many institutions this year.

Incremental improvements no longer cut it when it comes to remaining successful in the competition for digital customer interfaces.

In retail banking, too customers increasingly expect better omnichannel experiences.

In the first post on the "ideal bank", we wrote about daily banking. In this part, we want to look at effective strategies for approaching new customers.

What would an ideal bank look like? In our new series “The Ideal Bank” we analyse the winners of the 12 dimensions of the Finnoscore 2022.

The Finnoscore 2022 shows that banks can’t afford to rest on their laurels.

Deep Dive Series Finnoscore DACH: #2 Attractiveness for potential customers

The Finnoscore reveals what this newcomer can do and how it stacks up against the competition.

Characteristics of successful customer retention programmes

Deep Dive Series Finnoscore DACH countries: #1 Online Banking

Neobanks are and will continue to be on the rise. The Finnoscore shows more than ever that traditional banks have to focus their efforts even more on optimizing their online presence.

These days, banks have at least one app. But just what is it that makes a good banking app?

The crisis is causing problems for the self-employed and SMEs. How are banks helping these customer segments?

How banks are responding to the new challenges

Social media is also becoming increasingly important for banks

The FinnoScore is Europe’s leading assessment of the digital capabilities of banks from the perspective of customers.